← All projects 4 channels, 1 inbox Placement agency, the Netherlands

From scattered chats and spreadsheets to one system for the whole team

A placement agency with a flexible team and a lot of customer contact by phone and chat. Everything ran through separate channels and spreadsheets. We built one system the whole team works in, also from Dubai.

The problem

  • Customer messages came in via WhatsApp, SMS, Telegram, email and the website, spread across phones.
  • The weekly schedule went through chats and then had to be put on the website by hand.
  • Team payouts, with deductions and wage garnishments, lived in a spreadsheet.
  • No overview of who spoke to which customer and what was agreed before.

What we built

  • A custom CRM with one inbox for WhatsApp, SMS, Telegram and email, with a card and full history per customer.
  • A schedule that appears on the website with a single change.
  • A fixed payout round: who gets what and when, with deductions and garnishments by fixed rules, and everything logged.
  • One calendar that merges all team calendars.
  • A weekly report on how the website is found in Google.

What it delivers

  • The whole team works in one system, also from their phones and from Dubai.
  • An encrypted backup every night, and an automatic check every morning that only reports when something is wrong.
  • Screens load 5 to 8 times lighter over a slow connection, thanks to server-side compression.

Something like this for your business?

Tell us how your work runs today. Via WhatsApp or email, whichever suits you.

Book an intro call